Q
How do you ensure the production cycle schedule?
After confirming all the details, we will calculate the production cycle. If our production is delayed, one percent of the total order amount will be deducted for a one-week delay, and two percent of the total order amount will be deducted for a two-week delay.
Q
How can we guarantee product quality?
We always provide a pre-production sample before starting mass production. A final inspection is always conducted before shipment. We are also open to accepting third-party inspections.
Q
How do you keep fabric from fading?
We follow 4 strict steps to prevent fabric fading:
1. Directly customize fabrics with high color fastness from fabric mills (requires MOQ).
2. Conduct hand wash tests with detergent.
3. Perform a high-temperature soak test (soaking for at least one night).
4. Cooperate with professional institutions to run tests and obtain formal test reports.
Q
How can I check the progress of my sample or bulk order?
We continuously update all steps of the program during the production process. You can request video updates or photos at any time. The process includes: Purchasing fabric → Fabric arrival → Design pattern → Cutting → Sewing → Printing/Embroidery → Opening buttonholes → Sewing buttons → Finishing → Video/Photo confirmation → Shipping → Delivery confirmation.
Q
What guarantees do you offer for quality inconsistency?
We officially promise:
- If mass production quality does not match the approved sample, we take full responsibility.
- If the fabric is not the same as the sample, we take full responsibility.
- If the final products do not meet your quality specifications, we take full responsibility.
We offer lifetime after-sales service to give you complete peace of mind.
Q
What is the Minimum Order Quantity (MOQ) for custom orders?
Our Minimum Order Quantity (MOQ) for customized OEM and ODM orders is 100 pieces per style.
Orap Clothing
